1. Are returns or refunds available for digital product keys or subscriptions?
No, all sales of digital product keys and subscriptions are final. Once a key or subscription is issued, it cannot be returned, refunded, or exchanged. Please ensure you purchase the correct product before completing your order.
2. What if I already own the product I purchased?
If you purchase an activation key for a product you already own and are unable to activate or use it, no return or exchange is possible. Verify your need for the product before purchasing.
3. Can I exchange a non-working key?
Exchanges are only granted if a product key is proven to be defective. To request an exchange:
- Submit your request within 3 days of purchase.
- Provide proof of the issue.
- The key must not have been downloaded, activated, or linked to an account.
- If the key has been used, redeemed, or activated, no exchange is possible.
4. What if I’ve already activated or used the key?
If a product key has been accessed, activated, or linked to an account, it cannot be refunded or exchanged under any circumstances.
5. How do subscriptions work?
When you purchase a subscription, you agree to ongoing access to digital products based on your selected plan.
- Subscriptions are final sale and cannot be refunded once payment is processed.
- You may cancel auto-renewal at any time through your account settings or via the subscription management links in your order confirmation email.
6. Can I cancel or refund a pre-order?
Pre-orders are subject to the same final sale rules.
- Cancellations are only allowed before the product is released or fulfilled.
- Once the product is released or fulfilled, no cancellations or refunds are possible.
7. What should I do after receiving my product key?
Immediately verify your product key or subscription upon receipt. If there is an issue, contact us at service.yisuo@gmail.com with the requested proof.
8. Does the EU 14-day cooling-off period apply to digital products?
For customers in the European Union, the 14-day right to cancel does not apply once the digital product key or subscription has been accessed, activated, or downloaded.
9. How can I contact Adianka for support?
For any questions or support, email us at service.yisuo@gmail.com. We’re here to help!